PGY-1 CVS Caremark Managed Care Residency Program: University of Pittsburgh School of Pharmacy

PGY-1 CVS Caremark Managed Care

The PGY1 managed care pharmacy residency offers an opportunity to gain a clinical and administrative perspective in the management of pharmacy benefit plans for a wide variety of clients. Multifaceted experience will include both on-site and off-site learning experiences, including involvement with the formulary management process, client management, health plan operations, mail service, research, health management, clinical program development, and specialty pharmacy. Additionally, through an affiliation with the University of Pittsburgh School of Pharmacy, the resident will participate in the Resident Research Series and the Mastery of Teaching Program.

Through the Resident Research Series, residents identify a practice-related research project and learn about study design and implementation, as well as complete a residency manuscript suitable for publication. The Teaching Mastery Series allows residents to learn about various teaching methods, as well as develop their skills as pharmacy educators and clinical preceptors. Flexibility is provided to meet the individual resident's goals and objectives.

Residency program objectives include:

  1. Analyze claims data for solving problems related to cost and utilization;

  2. Describe the structure and function of the formulary management process in the managed care setting;

  3. Develop effective utilization management programs (e.g. prior authorization, step therapy, quantity management, formulary exception processes);

  4. Collaborate with physicians to ensure appropriate, evidence-based drug selection;

  5. Design and implement clinical programs to enhance the efficacy of patient care;

  6. Provide medication and practice-related information, education, and/or training;

  7. Collaborate with plan sponsors to design effective benefit structures to service a specific population’s needs;

  8. Exercise leadership, practice management, and project management skills;

  9. Analyze medical and pharmacy literature to effectively solve clinical problems;

  10. Perform direct and indirect patient care activities.

  11. Describe the operations and function of specialty pharmacy and mail service pharmacy.

Application Requirements

All residents must be eligible for pharmacist licensure in the Commonwealth of Pennsylvania. Applications for Pharmacist License and Intern Registration are available.

Pennsylvania requires 1500 registered intern hours in order to be eligible for licensure. Of the 1500 hours, only 1000 hours can be obtained through an academic program. That is, 500 intern hours must be obtained outside of school. These 1500 intern hours must be registered with a state board of pharmacy to count toward licensure in Pennsylvania. If you have not yet started registering hours with your state board of pharmacy, we encourage you to do so as soon as possible in order to be eligible for Pennsylvania licensure. We also encourage you to review your own state's rules regarding the registration, reporting and transfer of intern hours. Please do not hesitate to discuss any questions you have regarding licensure with individual program directors.

Application Process

Application deadline: January 5, 2018

The PhORCAS system will be used through ASHP. Requested information includes:

  • Basic Demographics

  • Curriculum vitae

  • Three letters of recommendation - two from health professionals related to pharmacy curriculum (instructors) or the reference writer can use the standard form in PhORCAS

  • Written statement summarizing why you are pursuing this residency at CVS Caremark and detailing your career objectives

  • Official transcripts from each college attended

  • Extracurricular Information

  • Professional writing sample

For inquiries, contact Jennifer Heasley, Pharm.D.

This residency site agrees that no person at this site will solicit, accept, or use any ranking related information from any residency candidate.

The program is designed to provide pharmacists with a well-rounded, clinically-based experience within the managed care environment. Pharmacists completing the residency will be competent practitioners in the pharmacy benefits management (PBM) setting and will have an understanding of the individual departments that comprise a PBM organization. The program promotes professional development, management, and leadership skills and allows for the unique opportunity to practice in various areas of a dynamic PBM environment. The resident will gain experiences in the clinical, administrative, and ethical practice of pharmacy supporting drug benefit management.

The Postgraduate Year One (PGY-1) Managed Care Pharmacy Residency Program is in cooperation with the University of Pittsburgh School of Pharmacy and is accredited by ASHP in partnership with AMCP.

Duration: 12 months
Number Positions: 1
Starting Date: July 2, 2018
Estimated Stipend: $47,500
Benefits: Comprehensive medical plan, life insurance, paid vacation, no weekends (excluding national meetings), holidays, flexible spending account programs for health and dependent care expenses, CVS Caremark employee stock purchase program, travel expense budget for national meetings, memberships and required travel
Training Site Type: Pharmacy Benefit Management Firm
Owner/Affiliates: CVS Caremark
Model (type): Pharmacy Benefit Manager (PBM)

Required Learning Experiences

  • Analytic Consulting Services
  • Clinical Account Management
  • Client Benefits Clinical
  • Clinical Program Development
  • Clinical Program Operations
  • Drug Information & Clinical Knowledge Management
  • Formulary Management
  • Health Plan
  • Mail Service Pharmacy
  • Medicare Part D
  • Medication Therapy Counseling
  • Professional Leadership Development
  • Quality and Accreditation (URAC & NCQA)
  • Research
  • Specialty Pharmacy
  • Utilization Management Development
  • Electives (e.g. Government Affairs, Advanced Medical Affairs, Advanced Account Management, & others)

Other elective rotations are available based on resident interest and preceptor availability.


Frank Austria, PharmD

Paul Bandfield, PharmD

Maribeth Bettarelli, PharmD

Gregory Bresin, PharmD

Sara Burnheimer, PharmD

Susan Esper, RPh

Jayme Gornick, PharmD

Jennifer Heasley, PharmD (Director)

Melissa Jay, PharmD

Jessica Kubilius, PharmD

Lauren Meyer, PharmD

Daphne Ni, PharmD

Linda Nichols, PharmD

Michele Ntabe-Khosah, PharmD

Jeff Popovic, PharmD

Brad Stevens, PharmD (Coordinator)

Meri Tice, RPh

Samantha Trumbo, PharmD

Jennifer Vasek, PharmD

Nicole Vogus, PharmD

Kristin Wanek, PharmD

Elizabeth Wilmeth, PharmD

Mohammad Yassine, PharmD


CVS Health Residency Programs

Program Director

Jennifer Heasley, PharmD
Clinical Pharmacist, Medical Affairs
CVS Caremark
620 Epsilon Drive
Pittsburgh, PA 15238

UPMC Presbyterian